Overdue issue

The first task today is sorting out what happens on my record (of my enrolment and progress report). After showing Rou (the officer informed me that my enrolment had been confirmed) the letters, she got quite embarrased. She explained that their computer systems (and thus database systems as well) are being changed and apparently some parts of their data are being transfered. She said I can just ignor the 2 odd letters. As the progress reports form came along with the letters are also a bit different from each other, I also checked of which is the correct one (and again, she was embarrased again). Looks like their systems really need to be checked... -.-;;